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Laura Ramos, MSN, RN Named New St. Jude COO

Laura first joined St. Jude in 2009 as Manager of the Critical Care and Stepdown Units, later she became Director of Cardiology, Neurology and Emergency Services, and was named Vice President of Patient Care Services and Chief Nursing Officer in 2014. Over the last decade, she has played an important role in nearly every significant accomplishment at St. Jude from our first MAGNET® accreditation to our national recognition in stroke, orthopedics and cardiac care.

Her collaborative leadership style has allowed repeated successes in service-line development and growth, including outstanding physician-caregiver relationships and standard-setting outcomes. While her achievements extend across every area of hospital operations—from building value-added services to strategically improving St. Jude's competitive position—no place has her influence been clearer than in the creation of a work environment that is the envy of other hospitals. Her passionate support of shared governance, advanced learning and interprofessional collaboration has helped ensure a caregiver team that leads the Providence Health System in engagement and the nation in education and certification.

In her new role as COO, Laura will focus on quality, affordability and the patient experience. Her skillset will be invaluable as we continue to earn national recognition, bring new services and programs to St. Jude and support a culture centered on teamwork and the pursuit of excellence. Despite the new title, her office location remains the same—as does her open-door policy. Please join me in congratulating Laura on her new role.

The Chief Nursing Officer position will be posted and we fully expect to fill this position from within the organization. We expect to share an announcement in the next couple of weeks.

Sincerely,

Brian Helleland, CE

St. Jude Medical Center

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